Policy of Transportation from Mexico City Airport

• Request the service at least 3 days in advance to give us time to confirm that we’ll be there to meet you.
  
• If you need to cancel the service, or make changes in date or time, please notify us at least 2 days in advance.
  
• For last-minute changes and emergency cancellations, use the telephone numbers in the transportation confirmation we send you.
  
  • It is important to clarify that cancellations and changes are accepted up to 3 hours in advance, calling the cell phone numbers we give you; otherwise we will charge the full service fee.
    
  • Ideal's representative will wait at the airport for up to 1 hour and 30 minutes after your flight lands, allowing for minor delays that may arise. The representative will check your flight status with the airline. If, after arriving at the airport, you have problems getting to where Ideal's representative is waiting for you, call one of the telephone numbers we give you and the representative will wait for you. Each additional hour costs $12 USD.